2 Missouri Hospitals Receive 2025 Compass Honor
Established in 2022, the Compass Honor, sponsored by MHA's Statewide Patient and Family Advisory Council, recognizes Missouri hospitals for outstanding efforts in effectively partnering with their PFAC.
Children’s Mercy Kansas City
Since 2003, Children’s Mercy Kansas City’s Family Advisory Board has partnered with hospital leadership to shape policies, programs and practices rooted in patient-and family-centered care.
This year, the FAB advanced initiatives to improve emergency department flow and experience, enhance the electronic medical record with patient input, and refine clinical pathways to embed family perspectives in care decisions. By aligning FAB engagement with strategic priorities, the hospital ensures patient and family voices drive meaningful change.
Golden Valley Memorial Healthcare – Clinton, Mo.
Established in 2016, Golden Valley Memorial Healthcare’s PFAC invites members to champion annual “passion projects.” This year, one member led an effort to address social isolation and caregiver burnout, partnering with hospital staff to create assessment tools, expand screening and launch an awareness campaign. Another member highlighted limited English proficiency as a barrier to care, prompting the hospital to strengthen identification processes and expand interpreter resources. Since then, use of interpretive services has increased 350%.
The Missouri Hospital Association is a nonprofit association in Jefferson City that represents 136 Missouri hospitals. In addition to representation and advocacy on behalf of its membership, the association offers continuing education programs on current health care topics and seeks to educate the public about health care issues.