PFAC Office Hours: Foundational Elements for Managing a PFAC

Amber Lashley has been with MU Health Care since 2010 and brings more than 15 years of experience in healthcare. She began her career as a Child Life Specialist, supporting pediatric patients and families for over a decade, before moving into the Office of Clinical Effectiveness, where she advanced her expertise in quality and performance improvement. She then served as MU Health Care’s Patient Experience Coach before stepping into her current role as Director of Patient Experience.

In her role, Amber provides system-level leadership for patient experience strategy and oversees Spiritual Care, Volunteer Services, Retail/Gift Shops, Language Services, and Lobby/Public Space Management. She partners with leaders across the health system to drive cultural transformation, strengthen patient- and family-centered care, and ensure organizational accountability in patient experience outcomes. Amber has been leading PFACs at MU Health Care since 2015.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form.

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
4712 Country Club Drive
Jefferson City, MO 65109
Phone: 573-893-3700
Fax: 573-893-2809

MHA reserves the right to cancel this event due to low enrollment, public health concerns, natural disasters or unforeseen weather conditions, or any circumstance that makes it illegal, impossible or commercially impracticable for the event to be held. In the unlikely event this occurs, a full refund for any registration costs will be provided. MHA is not responsible for nonrefundable items such as airfare, hotel or other travel costs. 

Contact the event planner with any questions.