PFAC Office Hours: Engaging Leadership in PFACs

Rachel Boyles, as chief ancillary officer, brings her expertise in consumerism to apply a patient-centered lens in decision-making at all levels of the organization. Boyles is responsible for strategy design, implementation, and oversight of all facets of Golden Valley Memorial Healthcare’s patients’ experience and is the organizational lead for health equity. 

Boyles has been with GVMH for 18 years, starting her career as a physical therapist for the organization. Before becoming the chief ancillary officer, Boyles helped lead change and innovation for GVMH in a variety of roles, including the executive director of service and experience, executive director of rehab and home services, and director of rehab and wellness. 

She is an active mentor to new leaders, an advocate for the expansion of preceptor and onboarding programs across the organization, and an educator within the organization on promoting empathy and compassion while interacting with patients and team members. Boyles is the chair of the GVMH Patient and Family Advisory Council and leads the health equity team. 

An alum of the University of Missouri, Boyles earned a Bachelor of Health Sciences, Master of Physical Therapy, and Master of Healthcare Administration. She also is a Fellow of the American College of Healthcare Executives.

Deborah Sisco is the manager of patient advocacy and engagement for University Health, Kansas City’s safety net hospital and the teaching hospital for the University of Missouri-Kansas City. Sisco holds a master’s degree in educational leadership and is a Lean Six Sigma Green Belt. 

She spent 25 years in the field of education, serving first as a teacher of children with behavior disorders and emotional disturbances, then as an alternative school principal. During her career in St. Joseph, Mo., Sisco was named Teacher of the Year, the Midwest Symposium for Leadership in Behavior Disorders Educator of the Year, received honors from the Buchanan County Juvenile Office and was named one of “20 Who Count” by the St. Joseph News-Press. 

Sisco began a second career at University Health, concentrating her efforts on managing special projects throughout the organization that elevate the voice of the patient and inspire compassionate, patient-centered care. She manages the processes for screening and assisting patients with the social drivers of health and leads the effort to elevate the voice of the patients and their families through the creation and management of a Patient and Family Advisory Council.

Kevin Wake grew up on his family’s dairy farm in Leavenworth, Kan. He and his two brothers all were diagnosed at a very young age with sickle cell disease. Wake graduated from the University of Kansas and worked in pharmaceutical sales and management for 23 years before taking an early retirement due to health complications from his sickle cell disease.

Since retirement, he has earned his master’s degree from Walden University and a Community Health Worker certification from SCDAA. Wake currently volunteers as president of the Uriel E. Owens Sickle Cell Disease Association of the Midwest and as chairman of the Patient and Family Advisory Council at University Health, both in Kansas City, Mo. He also serves on the Board for the International Consortium for Health Outcomes Measurement and several committees.

Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form.

If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

MHA Health Institute
4712 Country Club Dr. 
Jefferson City, MO 65109
Phone: 573-893-3700
Fax: 573-893-2809

MHA reserves the right to cancel this event due to low enrollment, public health concerns, natural disasters or unforeseen weather conditions, or any circumstance that makes it illegal, impossible or commercially impracticable for the event to be held. In the unlikely event this occurs, a full refund for any registration costs will be provided. MHA is not responsible for nonrefundable items such as airfare, hotel or other travel costs. 

Contact the event planner with any questions.