From Burnout to Balance

General Information

1. Speaker BioToggle Panel

   With more than 49 years of experience in the health care industry, Donna Goestenkors, CPMSM®, EMSP, CLE, is the recognized leader in the medical staff services field. She founded TMG in 2007 and has grown the company to more than three dozen team members who deliver stellar consulting, education and staffing services in the fields of medical staff services, credentialing, provider enrollment, licensing and leadership. 

   Goestenkors' passion for education spurred her to design TMG University and its renowned Executive MSP and Executive Provider Enrollment Professionals programs, which deliver world-class professional development to medical services professionals around the country. She has developed and delivered the webinar series, "Doctor FBI," "Unstoppable!," "Provider Enrollment Prime," "Leadership Catalyst" and "Career Rocket," among others. As a sought-after keynote speaker, panel facilitator and presenter, Goestenkors inspires audiences to aim higher and achieve more. 

   Through TMG's consultancy, Goestenkors works closely with health care organizations to grasp both the big picture and the nuances of the organization's needs. She listens carefully, acts respectfully and decisively engineers creative solutions designed to be compliant, efficient and operationally sound. The result? Actionable information that solves organizations' thorniest challenges. 

   Goestenkors also oversaw the development of ProVISIONary Staffing, TMG's staffing service. Clients include hospitals (academic, urban, community and critical access), credentials verification organizations, provider enrollment departments, health plans, managed care organizations and physician practice management offices. 

   Goestenkors earned an associate degree in medical services from Kansas City Business College, has her Certified Professional Medical Staff Services Management (CPMSM®) certification, holds an Executive Medical Services Professional (EMSP) credential and was accorded the Certificate in Leadership Excellence (CLE). 

   In addition, Goestenkors is co-author of "The Executive Medical Services Professional" and "The Medical Services Professional Career Guidebook," published by CRC Press. She is a past president of NAMSS. 

2. Instructional MaterialsToggle Panel

   Please note that your registration request will be submitted to the organizer for approval. Upon approval, instructional materials will be sent to the email address indicated on the registration form.

3. ADAToggle Panel

   If you have special needs addressed by the Americans With Disabilities Act, please contact the Missouri Hospital Association.

   MHA Health Institute
   4712 Country Club Drive
   Jefferson City, MO 65109
   Phone: 573-893-3700
   Fax: 573-893-2809

4. Cancellation/Refund PolicyToggle Panel

   Cancellation requests received in writing before the deadline date will receive a full refund — minus a processing fee per registrant. The deadline date and refund amount vary by event and are specified in the event confirmation details. Registrants who cancel after the deadline or those who fail to attend are responsible for the full registration fee. Substitutions are encouraged.

   MHA reserves the right to cancel this event due to low enrollment, public health concerns, natural disasters or unforeseen weather conditions, or any circumstance that makes it illegal, impossible or commercially impracticable for the event to be held. In the unlikely event this occurs, a full refund for any registration costs will be provided. MHA is not responsible for nonrefundable items such as airfare, hotel or other travel costs.

   Contact the event planner with any questions.