Champions of Care

2024 Champions of Care Nominations

1. NursesToggle Panel

   Marcus Selvidge, Poplar Bluff Regional Medical Center

   Marcus is the heart and soul of Poplar Bluff Regional Medical Center. He is known for his clinical skills, drive for excellence and incredible dedication to providing quality care in our region. What sets Marcus apart is his wholehearted compassion and his ability to see people — both co-workers and patients — as unique individuals deserving of compassion and dignity. He goes the extra mile, and that makes all the difference.

   He was also a flight nurse in southeast Missouri and a nurse serving after the Joplin tornado. As a flight nurse, the team had meet-and-greet days at schools. During one of the events, Marcus picked up a child from a wheelchair and carried him to the helicopter to make sure that this student received the exact same experience as the other students. After the Joplin tornado, he worked excessively to ensure that fellow Missourians had care. Additionally, he developed a medical alert system at his local church to provide emergency equipment to those who need immediate emergent care.

   Deb Bersano, University Health Lakewood Medical Center

   Deb is dedicated to the care of her patients, planning vacations around when she has the fewest patients due. Patients know she is going to be there. She delivers 95% of her own patients. Patient loyalty is high. Deb’s patient relationships are exceptional — they describe her as “amazing” and trust her to deliver. She delivers multiple generations of families. Her success has fostered an acceptance of midwives in eastern Jackson County, even as she continues to set the standard for personalized care for expectant mothers. More than 12% of the births at Lakewood Family Birthplace are delivered by nurse midwives.

   Kristal Kanik, North Kansas City Hospital

   Kristal Kanik, BSN, RN, CCRN, CEN, TCRN, is a seasoned and tenured critical care RN and Champion of Excellence in Nursing Care. Kristal excels in the delivery of high-quality nursing care and is committed to examining and supporting nursing care across her organization. As a critical care float pool nurse, Kristal is a go-to resource for other nurses, especially when their patients are in crisis. Kristal’s wisdom is on point, timely, evidence-based and yet often “out of the box,” which meets Benner’s definition of an Expert Nurse. Kristal is a key member of the organization’s Nursing Peer Review Committee that examines events to determine how to strengthen and/or revise processes and support those providing direct care to reflect in meaningful ways to grow in their nursing practice. Kristal role models both expertise and humility when guiding others to be their best nursing self.

   Kristal has been a nurse for more than 20 years. In that time, she has repeatedly demonstrated dedication to patients and profession. Kristal’s three specialty certifications connote a depth and breadth of knowledge that she applies to caring for a highly vulnerable patient population. Kristal is an expert in the science of nursing, but she also personifies the art of nursing as evidenced by comments about compassion, connection and kindness in multiple DAISY nominations and awards. A family member’s DAISY nomination for Kristal blends both the science and art of nursing: “She [Krystal] is incredibly hard working and kind. She explains everything to the patient, what she is doing. She takes charge of the situation, attentive, gives you confidence in knowing your loved one is in excellent hands. She is the gold standard of not just nursing but being a good human being….”

   “Kristal has extensive knowledge of emergency, rapid response and critical care,” said Abby Burstert, RN, BSN, CCRN. “She knows the standard of care. I guarantee anyone needing hospitalization would want her as their nurse. Kristal is passionate. She always advocates for the best interest of her patients. If she has a concern, she will make sure other clinicians share it.”

   Rebecca Burger, Saint Francis Medical Center/Bootheel Perinatal Network

   Rebecca demonstrates the mission and values of Saint Francis Medical Center and Bootheel Perinatal Network every time she engages with individuals. She is kind and thoughtful and works to empower and support those who feel they are often unheard and unseen. She shares her knowledge from being a NICU nurse and a home visitor with clients, allowing them to feel heard and educated on what will happen during their care. She talks to moms from a mom-to-mom perspective, which quickly puts a mom at ease and creates a safe space for conversation.

   Rebecca is a walking, talking resource book; if she doesn’t have what you need tucked into her toolbox, she will be on a mission to find the information ASAP.  She has the kindest spirit and a passion for moms and babies, thriving through respect, education and being heard. No matter what is happening in her life, she makes every client feel like they are her only focus for the day. She also received a DAISY Award in 2023.

   Pam Lopez, Parkland Health Center

   Pam goes above and beyond to care for all of her patients. She provides thorough education and detailed information. Pam always has a smile and often sings a tune. Pam is friendly, kind, supportive and a wonderful nurse. I look at Pam as a role model and I love learning from her!

   Adam Carlile, John Cochran Veterans Hospital

   Adam Carlile, RN, is a nursing supervisor who excels in leadership, passion and patient advocacy. Here are two examples that earned Adam a DAISY Award. One of our dementia patients was hospitalized. He had a daily routine that included drinking a Coca-Cola at bedtime. Our VA only stocks Pepsi products, and the veteran could tell the difference. The patient would become disruptive and un-redirectable from a change in his routine, so Adam, after handing off care, drove and found Coca-Cola for this veteran.

   A nonveteran spouse accompanied her husband to the VA, when suddenly, she had a severe headache and coded. As nursing supervisor, Adam immediately left the morning report to assist. Adam pivoted to provide mentoring supervision and assistance. Upon hearing the prognosis of the situation, the distraught husband left his cellphone at home, with all of his children’s numbers. Adam coordinated to get the numbers. Adam stands out as a nurse willing to go above and beyond the usual call to duty.

   Sarah Teemul, SSM Health Heart & Vascular Care

   Sarah is a wonderful nurse and an even better co-worker! She does whatever it takes to help a patient and always has the patient’s best interest in mind. Patients come in and love to talk about her and how she helped them. She goes above and beyond with every patient interaction, such as sitting and chatting with patients who don’t feel good after a test, offering to push patients to their car in a wheelchair, and even staying late, if needed. Her cheer and helpfulness also extend to her co-workers. She is always willing to help anyone out, take time and explain something, and just be a smiling, friendly face in the office. She does anything to help make my job easier, especially if I am running behind schedule, and she always does it joyfully. She is a fantastic person and makes the office a better place.

   Taylor Noe, Saint Francis Healthcare System

   Taylor Noe, RN, is a labor and delivery nurse, who was a recipient of the DAISY Award. “Taylor is an amazing nurse. She is caring and does everything she can to ensure her patients have the absolute best experience,” one nominator describes. “Taylor’s presence, enthusiasm, warmth and excellent bedside manner make every patient she comes in contact with feel like they are right at home. Being first-time parents can be scary and overwhelming. Taylor always takes the time to help the patients and their family understand what is going on or what is going to happen next. She truly has the patience of a saint.”

   Nominators also praise Taylor’s empathy and patient-focused care. “Taylor not only has vast knowledge and extensive expertise but shows compassion and understanding in any situation. She is the first to jump in and help in difficult situations or trying times. Taylor always goes the extra mile, and her patients truly love her. She is a team player and an excellent patient advocate.”

   Kalyn Thurman, Saint Francis Healthcare System

   Kalyn Thurman, RN, in the Intensive Care Unit at Saint Francis Medical Center, was recognized as a DAISY Award recipient. Her nominators describe her as empathetic, caring, patient, strong, kind and an advocate for her patients. “Kalyn is the kind of nurse I would want to care for me or anyone else in my family,” one nominator states. “When we come to visit my dad in the SICU and see her, we know, without a doubt, we can breathe a little easier since Kalyn is there, whether she is his nurse or not.”

   Along with excellent patient care, Kalyn’s nominators describe her as an amazing team member and inspiration to fellow colleagues. “Kalyn has a strong clinical presence in the ICU and serves as a mentor for many new and experienced nurses,” one nominator describes. “She is a powerhouse at the bedside, always so kind, caring and supportive of not only our patients but our colleagues as well.”

   Haley Strebler, SSM Health Saint Louis University Hospital

   Haley is the essence of a champion. Her compassion is well known. She developed informational material for our trauma patients and their families. Even though it is not part of her assigned duties, she finds time weekly to do family support rounding with her hospitality cart and offers snacks and an opportunity to talk. Her kindhearted nature is very appreciated by our patients, families and staff. Haley addresses any concerns and follows up with the family to assure issue resolution.

   She also rounds in the trauma clinic twice a week to visit our discharged patients to offer support. She is an active member of our Mission Action team and leads our department in activities. This clearly demonstrates how Haley goes above and beyond her duties to compassionately support our trauma patients and their loved ones. She is always happy and willingly helps with any project. Her consistent and exceptional work demonstrates a true champion.

   Payton Furry, Washington County Memorial Hospital

   At 29 years old, Payton took on the role of Washington County Memorial Hospital’s Emergency Department nurse manager during the worst of the COVID-19 pandemic. She embraced this challenge and changed the culture of her department. Despite COVID-19 challenges, patient complaints and co-worker callouts decreased, and teamwork and co-worker engagement increased.

   When the Med-Surg manager position opened, she saw an opportunity to improve nursing at WCMH. She volunteered to use her background as a Med-Surg nurse and serve as manager of both departments. This change improved not only the Med-Surg department, but also communication between nursing departments. She inspired more nurses to cross-train and work at the top of their license. Payton’s servant leadership fosters an environment of honest communication, meaningful relationships and accountability that can be directly tied to improved patient care at WCMH. Payton is truly invested in the lives of those she leads, and WCMH believes she is a true Champion of Care.

   Ashley Huffman, Harrison County Community Hospital

   We serve a rural community at a critical access hospital, and we are always looking for ways to keep our patients’ care close to home. I met Ashley Huffman when she was hired on as a specialty clinic nurse at Harrison County Community Hospital. She came with ICU experience and was comfortable with monitoring sedation and pacemaker patients.

   I finally found a teammate to help expand MRI services to our small town! Ashley invested in my idea and became my partner when we sought to bring sedation scanning and pacemaker scanning as an option for our patients. She helped me present my idea to leadership, review protocols and policies, and spoke with our representatives of different manufacturers. She helped me and the radiology department achieve a goal we hadn’t dreamed possible. We have since helped many patients who did not wish to travel hundreds of miles, spend gas money or take an entire day off work just to have a 45-minute exam.

   Drenda Hess, Mercy Hospital Washington

   Drenda has went above and beyond my expectations of a good nurse at this hospital. My grandmother had Drenda as her night nurse for a few days. Drenda makes her laugh in the times she feels weak. Drenda is quick to come help if asked for and always checks in. Drenda makes my grandmother feel like she, herself, is in the best care possible, and Drenda has made that happen. Drenda has been great at communicating with all of us about my grandmother and has really made this very stressful time a lot easier. We are incredibly grateful for Drenda!

   Vicky Hardy, Mosaic Medical Center — Albany

   Vicky serves as the assistant director of nursing. She is a jack of all trades and a valuable resource for everyone. Vicky, as a new assistant director of nursing, led her teams through an EMR conversion, COVID-19 and major staffing challenges. She worked beside her staff, advocating for quality patient care. She focused on patient safety and best practices, ensuring positive outcomes. These tasks were challenging for seasoned nurse leaders, yet Vicky demonstrated resiliency, viewing it as an opportunity for personal and professional growth. She never gave up or sidestepped a problem. She faces each issue with courage and compassion, modeling behaviors for her teams.

   She recently took over the local Time Critical Diagnosis program and immersed herself in all things stroke, successfully leading her team through the survey. She navigated that challenge just like each one before it with determination, perseverance and the will to take great care of her friends, family and communities. Vicky is a champion in everything she does.

   Jessica Hoehne, MU Health Care

   Jessica not only leads our successful neuro service line, but also helps us improve our support and retention of new graduate nurses at MU Health Care through program development and advocacy. Jessica leads two units with more than 50 inpatient beds with both ICU and general care level neuroscience patients. She also developed and implemented a nurse resident mentorship program that has been published and shared at three national conferences. Her program allows experienced nurses to be paired with new nurses and gives talking points throughout the cyclic interactions. It has helped new and experienced nurses develop their professional identity and has had measured results for both parties. She is also an advocate for nurses at the local and state level as she is a Nurse Advocacy Fellow this year with the Missouri Nurses Association. Taking on this additional charge has allowed her to learn the implications of legislation and find a voice that can be the driver of change.

   Karen Butkievich, MU Health Care

   Karen started working at MU Health Care as a CTA in 2008 “without a lick of experience.” Three nursing school rejections and the blessing of her son, Brayden, resulted in a pause in pursuing nursing school. That did not stop her from furthering her education. Karen’s unwavering faith and determination enabled her to overcome the numerous challenges she faced, and she was accepted to the Bachelor of Science in Nursing program at Central Methodist University. Despite working full-time, raising her child as a single mother and caring for her sick parents, Karen pushed through and graduated in 2021. Karen now works as an RN on the Progressive Care Unit with the intention of starting her master’s or doctorate in nursing down the road. Since being a new nurse in 2021, Karen has taken on many leadership roles within MU Health Care’s Clinical Shared Leadership Councils at both the unit and system level. She is a driver of change and improvement throughout the organization.

   Kindra Cox, Western Missouri Medical Center

   As a dedicated patient care supervisor, Kindra has consistently demonstrated commitment to excellence in patient care, leadership and compassion for patients and co-workers. Kindra’s leadership skill is evident in her ability to manage a diverse team of nursing staff.  She fosters an environment of collaboration and respect across the hospital departments. Kindra’s compassion is the cornerstone of her approach to patient care. She takes a proactive approach to problem-solving by looking for innovative ways to improve patient outcomes and satisfaction.

   Jane Young, Samaritan Hospital

   Jane is the chief nursing officer at Samaritan Hospital. She has been a nurse at Samaritan for more than 30 years. She is always the first to jump in and lend a helping hand when needed. She keeps up on all the latest health care regulations and is the “go-to” for all of our staff. Jane has been nominated and voted by the Samaritan employees as Employee of the Year in both 2007 and 2022. I have never met a nurse as dedicated and deserving of this award as Jane. If you have ever worked as an employee of Samaritan Hospital or had a stay in our facility, you have more than likely had a positive interaction with Jane.

   Lauren St. Onge, Capital Region Medical Center

   Lauren is a dedicated nurse who takes great care of each and every one of her patients. Lauren is a charge nurse in the emergency department on the weekends; therefore, she not only provides care for patients, but also leads her fellow nurses to success during their shifts. Lauren has a husband and two children under the age of 5 years old, but that doesn’t stop her from successfully pursuing her career and saving lives! Lauren proves to be an amazing nurse and caregiver every single day — whether that be in the ED or at home with her family. Lauren truly is a champion of care!

   Andrea Wilson, Lake Regional Hospital

   Andrea is a true blessing! Not only is she an extremely intelligent and driven individual, but she is also a very passionate nurse. As a nurse navigator at Lake Regional Cancer Center, Andrea performs a variety of tasks, including navigating care for some of the most unique and difficult times in a patient’s cancer journey. She has a wide area of expertise but is always looking for something new to learn and encourages others to do the same. However, what makes Andrea truly remarkable is her love for her patients. She has a huge heart that is used to serve others. She incorporates care for mental and emotional health into care visits. She even goes so far as to deliver food in her own personal time to those in need around the area, even if she has to drive hours. Last November, she went to Guatemala on a medical mission trip to provide care for rural communities who otherwise have no access to health care. She truly makes both our local and global communities a better place!

   Tiffany Taylor, Harry Truman Memorial Veterans’ Hospital

   Tiffany goes above and beyond at work every single day, from always lending a helping hand to being there for emotional support throughout a tough 12-hour shift. She is ultimately an all-around team player. Tiffany goes out of her way to ensure her co-workers are being taken care of throughout a busy shift. Tiffany is always present, kind and simply an outstanding nurse!

   Nicki Harriman, Mercy Hospital Washington

   Nicki works at Mercy Hospital Washington, but in reality, she works for the entire community. Nicki wears many hats at the hospital and in the community. She has years of experience as a labor and delivery registered nurse. In her role on L&D, she assists moms, babies and families in a variety of ways. She is a certified lactation consultant who has a passion for helping women succeed with breastfeeding. Nicki offers prenatal consultations to set moms up for success prior to delivery. She assists moms in the hospital, holds breastfeeding support groups and offers a “Weigh-In Wednesday” community group for moms to check in on feeding and infant weight gain. She set up Mercy Hospital Washington to be a site for donated breastmilk. Nicki is also a certified child passenger safety technician, who gives families peace of mind that their children are in an appropriate seat and are loaded into cars safely. Nicki sets up car seat safety check stations and car seat distribution events in the community.

2. Nursing TeamsToggle Panel

   Patient Care Supervisors, Western Missouri Medical Center

   The Patient Care Supervisors team is the front-line leadership for all units in the hospital. They promote positivity on the units, ensure that excellent care is provided to our patients and are always the go-to when there are hard questions to answer. They are a small team, but always support each other and strive to support their team members and the staff in the hospital.

   Time Critical Diagnosis Team, Western Missouri Medical Center

   The Time Critical Diagnosis team consists of Alyssa Masters and Kari Beck. They are in charge of trauma, stroke and STEMI programs for Western Missouri Medical Center. They are always looking at how to develop processes for the nursing staff to follow to provide excellent patient care. They also are always looking at fun ways to teach staff about TCD processes. They are involved in many community projects, such as Blue Ribbon Bash, Ladies Night Out, and teaching Hands-Only CPR and Stop the Bleed training.

   Transitional Care Unit — Pediatrics, SSM Health Cardinal Glennon Children’s Hospital

   Look up the word “teamwork” in the dictionary and you will see a picture of the Transitional Care Unit. This nursing team is one of the best, and I am proud to be a part of it! We are fortunate to have amazing leadership through our current and previous managers and directors, which paved the way for what it means to be an outstanding nurse and team. TCU cares for long-term patients who are admitted for weeks to months to years. As challenging as that may be, it also brings a lot of joy to the staff by getting to care for not only the patients but also the families, each and every day, as if they are their own. They celebrate birthdays and have discharge parades for those going home with bubbles, songs, streamers and more! We have had numerous DAISY nurse winners and a leader winner, Nancy Fedak Ross Award nominees and winners, March of Dime nominees and the Missouri Organization of Nurse Leaders Rising Leader of the Year for 2023. All of these awards demonstrate the amazing care that is given on TCU!

   Emergency Department, Mercy St. Francis Hospital

   This team of nurses work in a small emergency department at a critical access hospital in Mountain View. Despite the small scale of the hospital, its location, placing it centrally between three large counties and on a major interstate, make this a very busy place. I have worked thousands of hours with these people, and despite the busy and tiring shifts that frequently extend beyond normal times, the nurses working at this hospital find the heart and compassion to go above and beyond their assigned duties to help the patients in various ways. It is often challenging to praise a group for their hard work and dedication, and I believe that the nurses in this specific location deserve special praise and recognition. They not only serve as amazing examples of hard workers, but they also are beacons of hope for the people who they help save and for the future and aspiring nurses. They do an amazing job.

   Dialysis Department, VA St. Louis Health Care, John Cochran Veterans Hospital

   At VA St. Louis Health Care, we’ve had our fair share of ups and downs as we strive to become a High Reliability Organization. This path demonstrates our long-term dedication to both veterans and our personnel. We focused on performance metrics and providing excellent patient care, and we made time for staff participation through monthly staff meetings and daily huddles. While performance measures excelled, our all-employee satisfaction declined. We assessed the AES ratings and met with the team. Our goal was to foster a culture of safety and respect and address their concerns.

   We listened to feedback from our team and took action to encourage open communication. This included establishing a daily standard work Tiered Safety Huddle, introducing a suggestion box, hosting quarterly training sessions, creating workgroups, and continuing monthly staff meetings to promote transparency and communication. We are proud of the success we’ve achieved through these measures.

   Oncology and Hematology, Mercy Hospital St. Louis

   The inpatient oncology/hematology nursing staff is a Champions of Care team. I have worked with this team for four years and recently became a supervisor. This team routinely goes above and beyond for their patients. Nurses can routinely be found taking patients outside for fresh air, quietly holding patients’ hands who are alone and advocating for the best possible care for every patient. The oncology nursing staff takes care of both the patient and family. Nurses can be seen fulfilling patients’ dying wishes, buying patients’ favorite desserts to cheer them up and fiercely advocating for wholistic care. Nurses sit down with their patients when the patients are overwhelmed, even when they have five or six patients. This unit consistently has the highest compassion scores and recently won the team DAISY Award. I cannot think of a more deserving team.

   Diabetic Educators, Christian Hospital Northeast

   Our diabetic educators, Jan Krug and Stephanie Sumpter, go above and beyond to ensure that the patients we serve receive the best possible care. They spend hours educating patients about their diabetes. They’ll often make multiple visits to the patient’s room to ensure that they get all the information they need to manage their diabetes. As a result, they’ve made positive impacts on these patients’ A1C levels. Not only do they produce positive results, but they also strive to make meaningful connections with our patients. They always exhibit care and compassion. They act as liaisons for the patients to ensure that they are discharged with all the tools they need to manage their diabetes — from getting them a glucometer to setting them up with a CGM to even arranging to set them up with a transceiver when their cellphones aren’t compatible with the CGM application. They put patients first when it comes to their job duties.

   ICU Nursing, Freeman Health System

   I have the privilege to work with some of the most compassionate, hardworking and caring people. Not only does everyone give their all to the patients they take care of, but they also give their all to our co-workers. I’ve worked at different hospitals and different specialties but Freeman Health System ICU is where I call home just for this reason. The teamwork is unmatched. The good, the bad, the ugly — you can count on someone to be there for you. God forbid a family member of mine would end up in the ICU, but I know they would get the best care, and I would have no doubts our team would go above and beyond.

   Acute Hospital Nursing, Inpatient, Emergency Department and Surgical, Mercy Hospital Washington

   The group of nurses at Mercy Hospital Washington is one of the most exceptional and dedicated group of professionals who I have ever had the privilege of serving with. Each of these RNs and LPNs have made the choice to serve in their own community and have the highest sense of responsibility to serve their neighbors, family members and friends with the best possible care. When there is a problem identified, this team is quick to make recommendations and adjust to changes to ensure that each patient cared for after that point is getting better care each day. Every single patient who comes through our doors is treated as a family member would be by each of these caregivers. They work overtime, or in different departments, or bring in necessities for their patients because it is simply the right thing to do. I’ve served with some incredible nurses in my career, but I am truly impressed by the team at Mercy Hospital Washington, the epitome of Champions of Care!

   Medical Oncology, Freeman Health System

   Freeman Health System Medical Oncology is a 46-bed unit caring for a wide variety of patients. We see anything from nonhealing wounds to GI problems to palliative care. Our nursing staff consist of RNs, LPNs, CNAs and NTs, who care for patients 18 years old to 100-plus. This caring, compassionate team goes above and beyond every single day for the patients and families they are blessed to care for on our unit. With any hospital unit, we usually only deal with short-term stay patients. However, we have had a couple of patients who needed long-term facilities and ended up staying with us for more than four months. Our staff helped to provide clothes, games, daily extra care items and shoes to these patients, and even helped with their laundry. Our staff, including physicians, wanted to make these patients feel like they are an extension of our family. This group of talented people deserve to be recognized for this well-deserved nomination.

3. Health Care WorkersToggle Panel

   Greg Heinsman, Saint Francis Healthcare System

   Greg, a pastoral care chaplain at Saint Francis Medical Center, received a Sister Gramen Gratitude Award, an award program through Saint Francis Healthcare System to recognize our nonnursing colleagues who provide extraordinary care and kindness to all through the work they do in our health care system. The nominators for this award describe Greg as, “one of the most caring, empathetic individuals at Saint Francis,” and praise the way his compassion, kindness and personable demeanor inspires faith to patients and colleagues alike. His love and support through this role are not only essential to our ministry, but also to support patients in critical care moments and beyond. “Greg is unique because he is truly essential in the spiritual element of holistic care,” his nominator notes. “He meets patients where they are to support them spiritually and help optimize their healing. In doing so, he has also successfully brought many patients to faith. Greg really is just the best!”

   Joseph “Joey” Swan, Saint Francis Healthcare System

   Joey, an environmental services colleague at Saint Francis Medical Center, was recently awarded our Sister Gramen Gratitude Award, a recognition through Saint Francis Healthcare System to recognize our nonnursing colleagues who provide extraordinary care and kindness to all through the work they do in our health care system. Joey was chosen as an award winner among nearly 100 other nominations, which is a testament to his incredible work ethic and friendly nature. Joey constantly models empathy and demonstrates a caring attitude in all situations. He showcases extraordinary professional skills in his work environment and has a positive attitude. He also exemplifies the mission, vision and values of Saint Francis Healthcare System, and he establishes special connections with colleagues and patients.

   Christina Jones, SSM Health St. Mary’s Hospital

   My boss, Christina, is a Champion of Care, and I really believe she deserves to be nominated for this award. Since starting at SSM Saint Mary’s, I have witnessed countless times where Christina has gone above and beyond for our patients, providers and team members. She is always ensuring that we are doing OK as well as surprising us with Starbucks drinks and, often times, lunches. I have had many bosses, but I can say with no doubt that Christina is absolutely the best boss I have ever had, and I am so fortunate to work under such a compassionate manager. She truly deserves this award!

   Sunil Mungee, Mercy

   I have known and worked in the same hospital organization as Sunil for five years. In the southeast Missouri region, Sunil has been instrumental and effective in several areas, including managed care, physician relations and recruitment, and building strong relationships with surrounding health care organizations. Additionally, during this time, Sunil became president and CEO of Pemiscot Memorial Health System in Hayti, Mo. He successfully implemented programs for growth, stability and business development in a rural health care district. Sunil is highly effective and well thought of by his peers and competitors. Sunil is a dynamic, thoughtful and successful leader in health care administration.

   Sunil has served as a champion, providing low-cost options to thousands of individuals in rural southeastern Missouri, including the largely impoverished and underserved “Bootheel” area. As a rural school superintendent, I have seen the direct impact of his efforts on providing us with the First Option – Narrow Network. We had a $6,550 deductible before First Option – Narrow Network, and after working with Sunil in 2018, we have maintained a $500 ($1,500 out-of-pocket max) for all 220 full-time faculty, administrators and staff! I only know that I called upon Sunil to ask for better options for affordable health care for my people, and he delivered! Sunil is definitely our Champion of Care!

   Dr. Becky Oetting, SSM Health

   Dr. Becky Oetting is not only caring and committed to patient care in the office but also outside of the office. Recently, we had a patient of hers who goes to the same gym as Dr. Oetting. She called to let us know how thankful she is to have her as her primary care provider — even more so after seeing her rush from the cardio class she was taking to the next room where she had heard someone had collapsed. Imagine everyone’s surprise to find it was the instructor who collapsed. Dr. Oetting did not hesitate to start CPR and have someone call the ambulance and get an AED. Dr. Oetting’s patient happened to be in the class where the instructor collapsed. She reported to us that the instructor was still in the hospital two days later in the ICU and without Dr Oetting’s fast response, the instructor probably would not have made it.

   Justine Worley, Western Missouri Medical Center

   Justine has been a registered nurse at Western Missouri Medical Center for nine years. She is not one to just “talk the talk.” She “walks the walk,” always leading from the front. She wears many hats and has advanced up the ranks of WMMC due to her teamwork, initiative, and great ideas and results. Justine is not only the director over numerous clinics, but she is also the diversity officer, mentor to many, and the go-to person on any nursing, vaccine or community-related question. She is known by basically every one of the 700 team members of WMMC as a nurse leader, and the funny, gregarious person we all love. Justine knows hundreds of patients on a first-name basis. She is actively involved in every clinic — some dozens of miles away in surrounding towns — and makes the time to check in with staff, providers and patients alike regularly. The fact that she balances all that she gives to her chosen career and teams while raising her five awesome boys, with her wonderful husband, is amazing.

   Diane Wittu, Mercy Hospital Jefferson

   Diane has been in the medical field with Mercy for more than 30 years. She always displays Mercy’s disciplines with dignity and respect. She always gives the patient the best care and respect with every visit. She goes above and beyond to give our injured patients the very best experience that she can. We are so proud of her and the way she performs her duties every single day that she is here. Diane’s work ethic is solid, and she has proven over time that she is dependable, respectful, professional and experienced. She is definitely a very valuable asset to the Mercy family.

   Ky’Onterre’ Dean, Mercy East

   Ky’Ky’, which she is affectionally called, takes on the task to train medical assistants to work throughout the clinics and hospitals. She has written training manuals on her own time to give to every MA, nurse and clinical staff, so that they can learn how to operate and serve the patients in the OB-GYN clinics. She is a dedicated, reliable and confident staff member, who loves her work and is willing to go from clinic to clinic to lend a helping hand and share knowledge of her work. She is willing to come in early and stay late for her work shifts, to ensure the day’s work is complete and properly done. Ky’Onterre’ can be seen running around the clinic, ordering supplies, rooming patients, doing paperwork, working closely with her doctors, nurse practitioners, co-workers and patients, all while wearing a smile and doing it all so efficiently. She makes all that she does look so easy and a pleasure to do. Ky’Ky’ is a true Champion of Care through and through.

   Jeanne Wikete, Mercy Hospital St. Louis

   Jeanne is an amazing pharmacist! She goes well above and beyond for anyone who comes into the pharmacy. Her compassion is unmatched as is her knowledge of medications. I work in a different department/floor, and our patients tell us how fantastic she is! I have never heard one complaint about any of the pharmacy staff ever!

   Logan Pettz, Excelsior Springs Hospital

   Logan, a physical therapist, has worked with my son who has Charcot-Marie-Tooth disease for several years. He took the time to adapt therapy to feel like play. Logan approached my son’s physical therapy with individualized care, including my son’s love of video games and obstacle courses. Because of his efforts, my son didn’t fear going to therapy. I appreciate how Logan made every patient feel like his only patient. We now have his therapy through his school, but my son still asks if he can go play with Logan.

   Sarah Bailey, Progress West Hospital

   Sarah has absolutely the biggest heart in our hospital. She always goes above and beyond to provide exceptional care to our patients and ensure that they have access to all of the resources that will best serve them. She works closely with the doctors and nurses, and she advocates for patients, even when it means having difficult conversations. She communicates with patients and families who are enduring stressful circumstances with such grace. She is patient and empathetic. It is an understatement to say that our patients are blessed to be under her care. Thank you, Sarah, for your heart to serve with such grace in our community. I count it an honor to be your co-worker.

   Carolyn Carrabine, Missouri Baptist Medical Center

   Carolyn is a physical therapist. My sister had a four-week hospitalization with many complications. When it seemed the struggle to get back to her normal life was too daunting, along came Carolyn to give us hope. She was kind and caring while drawing maximum effort out of my very discouraged sister. She gave her as much time as she could and made sure there were milestones to celebrate. Carolyn also has an excellent relationship with the nursing staff that made therapy and medical care go together smoothly. We are so pleased with the care my sister received and impressed with the dozens of doctors, nurses and staff who are for her. Many went above and beyond, but Carolyn stood out as a beacon of hope!

   Laura Cochran, Mercy Rehabilitation Hospital South

   Laura is one of those unique people who has this innate ability to put you at ease. With her infectious smile, whether she’s walking into a patient’s room or serving them in our cafeteria or greeting co-workers with one of her loud squeals of joy and offering up even bigger hugs, you always know that you’re special. She is always astutely aware of her surroundings and anticipates the needs of those she serves. Laura is industrious, always extending herself to others, offering to assist people (patient and co-worker alike). Whether it’s performing her duties as our dietary lead, stepping in to assist our Environmental Services staff, or helping out when one of her co-workers is out of the office and the hospital needs someone to step in, she’s always there. Having Laura be nominated as a Champion of Care would be the utmost honor that could be bestowed on her.

4. Health Care TeamsToggle Panel

   Employee Food Pantry Team, North Kansas City Hospital and Meritas Health

   The Employee Food Pantry Team made the season brighter for some employees. Established in October 2023, seven hospital employees coordinated efforts to provide meals to co-workers in need during the holidays. The team selected healthy recipes using only nonperishable food items. They promoted a wish list for groceries and personal hygiene items across the health system and placed collection bins in each department.

   Staff generosity supported 153 visits to the food pantry, providing 918 meals for the Thanksgiving holiday. With the success of the November food drive, a second was planned for December. “Our president and CEO, Dr. Reintjes, and the Philanthropy Department care about our employees and their families,” said Dawn Wheelhouse, MSN, RN, CMSRN, a coordinator for the food drive. “Their generous donation helped restock our food pantry.” The Food Pantry Team provided more than 3,400 meals to almost 300 employee families in 2023. They plan to add three more dates this year.

   Total Joint Replacement Team, University Health Lakewood Medical Center

   The University Health Lakewood Total Joint Replacement Team has established an exceptional record for service and patient outcomes. UH Lakewood was the first Missouri and Kansas City area team to achieve The Joint Commission’s Gold Seal for Advanced Certification for Total Joint Replacement, Knees and Hips. That 2017 recognition has been followed by continued Advanced Certification and certification for shoulders.

   Based in a 117-bed community hospital, this team sets aggressive goals to achieve best practice for patients. The interdisciplinary team consists of orthopedic surgeons, navigators, PTs, anesthesiologists, surgical staff, nursing staff, pharmacists and APRNs, all contributing to defining the program standards and achieving positive patient outcomes. Zero surgical site infections since 2011, average length of stay at one day, intensive patient education and 99% satisfaction scores are consistent. Unique staff positions have been created to ensure that patient expectations are met.

   Pediatric Intensive Care Unit Team, SSM Health Cardinal Glennon Children’s Hospital

   This team was nominated for their care of a 3-year-old patient who spent six months in the PICU, awaiting a heart transplant. The patient was admitted urgently in heart failure, progressing to ECMO and then transitioned to a Berlin heart pump. The team coordinated with the patient’s family for therapy, schoolwork, playtime and outdoor time. For Halloween, the team decorated the unit in a “Cars” theme, providing a racetrack ideal for trick-or-treating. The team’s Thanksgiving wish came true when this patient received a heart transplant.

   Complex Transitions of Care Team, MU Health Care

   The Complex Transitions of Care team at MU Health Care took on a big challenge over the past year: 1 in 7 hospitalized patients at MU Health Care has a substance use disorder. These patients utilized the system frequently but did not always get the help they need. A team of care managers, social worker, practice improvement professionals and nurses worked closely with clinical leaders to build a new system to better serve such patients. Patients identified through an automated algorithm are referred to a dedicated C-TOC team. The team considers hospital admission as a “window of opportunity” and provides assessment, referral to physicians, peer support, and coordinates further inpatient and outpatient care. Clinicians can now access an algorithm to guide prescribing buprenorphine. Six months after this program launched, the team had saved 558 inpatient hospital antibiotic days, and MU Health Care has seen a significant decline in length of stay and readmission rate in these patients.

   ICU Team, SSM Health DePaul Hospital – St. Louis

   The ICU team at DePaul Hospital truly exhibits compassion and empathy in all they do. Each member of the team, from the bedside nurses and the providers to the therapists and the housekeepers, is dedicated to providing excellent patient-centered care. They each routinely go above and beyond for the patients on the unit. The nurses provide care in line with the most recent evidence-based practices with focuses on reducing the risks of harm or injury to the patient during their hospitalization. The physicians encourage patients and their families to be a part of rounds, allowing them to be included in the interdisciplinary team discussion and ask questions to the entire care team. The therapists coordinate early mobilization on any patient who is appropriate, improving their strength and stamina as they begin their recovery. Last, but certainly not least, the housekeepers consistently show compassion and professionalism in each and every encounter with patients or their families.

   Telecommunications, Mercy Hospital South

   As the unsung heroes of communication throughout the hospital, we are the first responders who call the teams for all kinds of needs: Rapid Response, Stroke, Code Blue, Trauma, CATH, etc. We are a small but mighty team, working whenever needed to care for the patients, doctors, nurses and each other. You need something and don’t know where to start? Who are you going to call? The operators, that’s who!

   With caring hands and open hearts, we let our colors shine. We are your cup of tea. Continuous care, support and empowering teamwork! We work all shifts, 24 hours a day, caring for our patients, their families, friends and co-workers — making sure everyone is cared for always. We are superheroes in the medical field, showing and expressing care for one another, each of us carrying out our Mercy mission for our community and each other. We, as a team, are Champions of Care. As a supervisor, I push this team pretty hard to maintain excellence and safety. They have never let me down.

   Rehabilitation Department, Harrison County Community Hospital

   The therapy team at Harrison County Community Hospital is comprised of a group of dynamic, energetic, kind and empathetic individuals who treat every patient holistically, with the greatest regard for respect. The team consists of 16 clinicians who all specialize in different focus areas. They seek out opportunities for services they can bring to our community that will allow patients to receive these interventions without requiring excessive travel.

   Often when an individual seeks rehabilitation, they are in pain and feeling frustrated with their current level of function. Patients often report that they leave therapy appointments with a smile on their face because they are greeted like they are meeting with friends. Although they are expected to work hard, they also have unparalleled trust in their therapist to know how to motivate them and to produce the best outcomes. Our small community is blessed to have such a dedicated team of champions providing exceptional care to all!

   All Staff, Saint Francis Medical Center

   A family kept a diary of the care received by their mother during her hospitalization. During their six-day vigil, the family took detailed notes of their experiences with numerous caregivers who diagnosed, administered and loved over their mom until her eventual passing. Their mother arrived post-fall when she experienced a severe brain injury with poor prognosis. After discussing information, the family recognized her quality of life would be compromised and made the decision to transition her to compassionate care.

   The family described how the entire team attended to her with tremendous grace and professionalism. They were so grateful for the care received during her final days they took note of each team member they came in contact with. They nominated each member for a Guardian Angel recognition and came in for the ceremony. The son described how special the team is and what an impact they had on their lives through the dedicated care and compassion they provided.

   Rural Emergency Department, Mosaic Medical Center – Albany

   Mosaic Medical Center — Albany is a critical access hospital serving rural communities, with a wide range of patients. The difference in care provided is in the way the staff treats each person. From our registration/ED techs to our ED doctors, care is personalized and compassionate for those we serve. Meeting people at some of their worst moments, our staff realizes this and plans for kindness, giving of their time and hearts. Patients share comments on the exceptional care they receive through surveys. Our dedication is reflected in our exceptional care provided.

   These are examples of comments we get about the care provided. “Both our nurse and doctor were great. Some of the best care we have received.” “I was in extreme abdominal pain, but everyone that night was so helpful and caring. I’m so glad they were there!” From start to finish, the ED team strives to make the experience the best that they can until the time you leave our care. The MMC-A ED team are champions and demonstrate it through the way they care for our community.

   Fitzgibbon Home Health and Hospice, Fitzgibbon Hospital

   Providing care in the home has the potential to be difficult. The team goes to the homes of patients discharged from the hospital and helps with everything from rehab to occupational therapy. And for patients released with a diagnosis that will likely cause their death in six months, the team provides hospice care to the patient – and family – right up until the time of death. But their care doesn’t stop there. Hospice staff make phone calls, send letters and visit with family face-to-face for up to a year after death, providing bereavement and grief services.

   Many of these staff have provided care as part of the Fitzgibbon organization for decades, including Jackie Mach, LPN, who just celebrated 40 years. While many think home health and hospice is an impossible task, these professionals go above and beyond to care for generations in our community. People regularly share memories of their care and “thank you’s” to staff: memories of compassionate care and commitment to excellence.

   Women and Infants Department, Parkland Health Center

   The goal for our Women and Infants Department is to provide extraordinary care to our patients and families. Their objectives for 2023 were to decrease early elective deliveries, decrease our primary cesarean section rate below national average of 25% and increase exclusive breastfeeding rates. In each area, they met or exceeded their goals with zero early elective deliveries, achieved a primary C-section rate of 19% and exclusive breastfeeding rates increasing monthly. Through hard work and dedication, they were also named as a high-performing hospital for maternity care by US News & World Report, obtained a CMS “Birthing-Friendly” hospital designation, continued the cuff kit project, participated in three MHA collaboratives, received the Gold certification for safe sleep, implemented VBAC initiation to decrease C-section rate and the majority of staff RNs certified as CLC to enhance breastfeeding support. A great year for the team and for patients.

   Hospital Inpatient Pharmacy, Parkland Health Center

   The pharmacy team strives to provide medication needs and services to ensure excellent patient care. The team assessed medication areas with potential cost savings, started multidose dispensing at the Pyxis station and was able to decrease insulin cost per patient per day average by 71.7% to date. The most impactful improvement to the pharmacy team was a change in culture to increase teamwork and create a sense of belonging. The 23% improvement (2022-2023) in positive scores are a direct reflection on the purposeful actions. The team has revised the pharmacy’s process for dispensing immediate-need, stat lifesaving medications to decrease the amount of order-to-administration time. Given the increased boarding patients and days in emergency department beds, the pharmacy team created a patient-specific med area in the ED. Pharmacy leaders have improved outcomes by revising guides, providing instruction and shadowing technicians to enhance safe medication storage and beyond-use dates within the hospital.

   Transplant Social Work Team, Barnes-Jewish Hospital

   This phenomenal team of compassionate, brilliant and dedicated professionals support pretransplant and posttransplant patients across their entire journey, from initial evaluations through to (ideally) successful returns to home. These amazingly dedicated caregivers span the transplant universe of heart, lung, liver, pancreas, kidney and bone marrow. There is nothing they won’t do to advocate on behalf of their patients. They are incredibly resourceful in navigating the complexities of the health care system to find success. At a moment’s notice, they cross-cover for each other seven days a week and do so without hesitation, always with the goal of patient transplant success. In rare instances when things don’t go as planned, this team reaches deep into their immense well of compassion to support patients and their families, as well as each other. This incredible group of professionals truly defines what compassionate teamwork is all about!

   Medical Office Clinics, Missouri Baptist Sullivan Hospital

   The Missouri Baptist Sullivan Hospital Medical Clinics created an internal Process Improvement Committee in January 2023 to identify barriers and brainstorm ideas on how to tackle the growing issue of specialist patient referral migration outside of BJC/MBSH. This committee was led by team members who recognized this was causing delays in patient care and treatment and developed a plan to improve by getting patients in with a specialist quicker. Since implementation, Sullivan has gone from 1,881 outstanding referrals to 220. Three other MBSH clinics in Bourbon, Cuba and Steelville cumulatively started at 878 and reduced to 162. The team of medical clinics worked hard to meet other goals. Quality measures are scoring the highest in years and the clinics continue to rank highest in BJC Medical Group co-pay collections. For the team to have a heavy load and still find ways to fit in the added metrics into their busy days, it shows they are engaged and care for the patients in the communities we serve.

   Emergency Department, Barnes-Jewish Hospital

   When I think of exceptional teamwork, I think of the Barnes-Jewish Hospital Emergency Department. We see an average of 240 people a day. We see anything and everything. We see people at their worst and most afraid, and we handle the situation with the utmost care and professionalism. We are always striving to make our department better and to provide extraordinary health care to all individuals.

   The most exceptional thing about this team is we experience something tragic with a patient or family. Then, we turn around and show another patient or family care and compassion despite what we were just experiencing. The staff here is well-versed while exceeding expectations serving all the communities. It is hard to explain what it’s like to be an ED nurse at BJH. Most days are rewarding but when things get tough, we never have to worry about going at it alone because someone is quick to help or be your support system. Because of this teamwork and sense of family, we can accomplish things that seem impossible.

   Emergency Department, Liberty Hospital

   The team at Liberty Hospital Emergency Department are the best I have ever had the pleasure to work with. They are dedicated, smart, compassionate, and go above and beyond 24/7 to deliver quality care to their community. From minor injuries to end of life, every patient is treated with dignity and respect. The ED doors never close, and no one is turned away. The camaraderie and family atmosphere in this department is something I will never take for granted and never forget; this is a home, not a hospital. This team deserves to be recognized for their hard work and commitment to serve the community they care for. Whether they know it or not, they make a difference in the lives of their patients. They have survived a global pandemic and a cyberattack, and they came out stronger than ever. For some, it may just be a job, but for this team, it’s a passion, and I could not be prouder of them.

   Critical Access Hospital Team, Lafayette Regional Health Center

   Lafayette Regional Health Center may be small, but our team is mighty! Zero healthcare-associated infections for several years running — now, that is impressive! This awesome team also handled a mass shooting in a rural community recently. Security trains staff on crisis prevention techniques, including de-escalation to decrease workplace violence. LRHC has a healthy workplace environment program that includes safety education and safety equipment usage training and purchase.

   Quality improvement initiatives include sepsis, non-ventilator-associated pneumonia, emergency department – maternal and pediatrics, patient experience, stroke, STEMI, patient safety and readmissions, to list a few. Successful financial outcomes, along with strong operations and leadership, are a winning combination. LRHC is very involved in the community, and staff volunteer with multiple local efforts, including food pantry donations and local food distributions. LRHC is proud to continue always giving excellent care with compassion, integrity and respect!

   Imaging/Radiology, Golden Valley Memorial Healthcare

   The imaging team at Golden Valley Memorial Healthcare works so hard every day, caring for patients in all walks of life. They see patients of all ages, shapes and sizes, and all levels of care. They go above and beyond with their care. They offer nuclear medicine, CT, MRI, mammograms, X-ray and ultrasound services. All of their techs really care about their patients, and it shows!