Champions of Care

2025 Champions of Care Nominations

1. NursesToggle Panel

   Rosanna Tochtrop, SSM Poison Control, SSM Sisters of St. Mary’s

   Rosanna is a Champion of Care because during her soon-to-be 50 years of nursing, she has not only extended herself on the job but also assisted sick family members and friends. Whenever Rosanna can help someone else out, she is there. After work, she has been known to take her service dog Levi to hospitals where they bring comfort to struggling individuals. Rosanna is admired and respected by her peers at work.

   She has been nominated for several outstanding awards, such as lifetime achievement; WIL nurse of the month; lifetime achievement DAISY award; March of Dimes award; Nancy Fedak Ross, RN Nursing Award; and more. Rosanna shows determination, intelligence and strength when it comes to her job. As a child, she was diagnosed with cerebral palsy and instead of giving up, she fought back. She told the nuns at Cardinal Glennon that she would come back and one day be a nurse at the hospital. She did exactly that and worked her way through several clinics, in addition to supervising the emergency room.

   Ronda McMullin, Patient Care Coordinator, Bothwell Regional Health Center

   Dedication isn’t just about showing up; it’s about being there before anyone asks. When severe weather struck, it wasn’t time for Ronda’s shift to start. However, she came to the hospital anyway. Watching the storm unfold, she anticipated that the hospital might need extra hands, so she arrived early, ready to help. As the code yellow (tornado warning) sounded, Ronda was already in action, moving patients to safety, supporting her team and ensuring care continued seamlessly. With a full night shift still ahead of her, Ronda didn’t hesitate to step in early when her co-workers and patients needed her. This isn’t just what she did that day — it’s who she is every day. Ronda exemplifies what it means to put patients, colleagues and community first.

   Amber Hogan, R.N., MSN, CNO and ER/EMS Director, Salem Memorial Hospital

   Amber started as a respiratory therapist. She was phenomenal at this. I knew we were going to be lucky to have her as a nurse when she decided to go to nursing school. She has since obtained her nurse practitioner degree. She has always been so supportive of friends and co-workers as they chase their dreams. She completely changed the atmosphere of the ER/EMS department into a more positive one. She then added the position of CNO to her job. This was during a time when Salem Memorial Hospital was going through one of its toughest times ever. She has excelled at this position. She has worked as a staff nurse when a department was low on staff. There is no job she feels is beneath her.

   Robin Belfield, R.N., Washington County Memorial Hospital

   Robin is our nominee as a Champion of Care for Washington County Memorial Hospital in Potosi, Mo. A lifelong resident of Washington County, she discovered her passion for nursing as a teenage candy striper volunteering at WCMH. After graduating nursing school in 1983, she dedicated her career to our hospital, where she has served with distinction for 35 years.

   In 1993, Robin founded the cardiopulmonary rehab department, which she has led with expertise and compassion for more than three decades. Throughout her 32 years in this role, she has provided crucial care to more than a thousand patients — many returning multiple times under her trusted guidance. She has cared for generations of families, watching children grow up to become patients themselves. Her colleagues, neighbors, and countless community members have all benefited from her exceptional skills and warm bedside manner.

   Jessica King, R.N., Citizens Memorial Hospital

   Jessica King always comes in with a real smile on her face, which makes me feel good, before I even see the doctor. I love it that she is a woman of God; if you ask her, she will pray with you. On one occasion, I was hurting so badly from my rheumatoid arthritis, and I was feeling really depressed. Jessica just put her arms around me and let me have a moment just to cry. Jessica made sure I was OK to drive back to Stockton, Mo. You don’t find many nurses like that anymore. Please consider Jessica King; she really deserves an award.

   Samie Owens, Nurse Practitioner, Mercy Hospital Lincoln: Mercy Family Medicine

   On March 26, 2025, our clinic lab tech ate a doughnut that was brought in from the outside. This employee has a severe peanut allergy and had an anaphylactic reaction after ingesting the doughnut. Samie recognized immediately what was happening and administered an EpiPen. Then, she placed her co-worker in a wheelchair and literally ran her across the street to the emergency department at Mercy Hospital Lincoln because the ambulance was 20 minutes out. She recognized the need for immediate care. Great catch and quick action on Samie’s part saved the life of her co-worker. Congratulations, Samie, and great job!

   Amy Maize, Infection Preventionist, Mosaic Medical Center-Albany

   Amy has been an infection preventionist for a little more than a year and has grown the program exponentially. She has instituted numerous evidence-based practices in a short time. This has been challenging at times. Change is hard, but Amy has smoothed the path. She has a way of explaining rationale and understanding other viewpoints that not only bring people to the right process but endear her to them.

   Amy instituted a new handwashing campaign that has improved compliance and made it easier to comply. She loves to teach and demonstrates it daily. She models professionalism and compassion in all interactions. She is empathetic and meets patients and caregivers where they are. You will typically find her working with caregivers or sitting with a patient, explaining their diagnosis and answering questions. She rounds continuously, impacting care and infection/harm rates with her practice. She is dedicated to our patients and to raising awareness. We feel so fortunate to have a Champion of Care working here.

   Christina “Chrissy” Wall, Registered Nurse, Med/Surg, Kansas City VA

   For more than 22 years, Chrissy has been delivering the highest level of care that I have ever seen. She cares for each and every one of her patients as if they were her own family. She consistently demonstrates exceptional compassion for her patients, their families and her co-workers alike. You could not find one person who is not set at ease after learning that she is working the shift with them.

   Chrissy functions as the charge nurse for many of her shifts. She does this with a full load and manages to always help out when needed as well. She is knowledgeable about every area of Med/Surg, Telemetry and PCU. She is the go-to person for any questions about care, medication, or policies and procedures. Chrissy gives 100% each and every day. Whether it’s her first or fourth shift, she puts her patients care first. She advocates for her patients as well. If she sees a need that is not being met, she will search for a remedy until a solution is found.

   Dana Burton, Case Manager, R.N., Ray County Hospital and Healthcare

   Dana has worked for Ray County Hospital and Healthcare in Richmond, Mo., for more than 33 years. Dana worked as a registered nurse for 25 years before accepting the position of case manager. Dana’s amazing work ethic, caring demeanor and attention to detail are what make her a Champion of Care. A case manager’s role is to make sure patients get the medical care, support and community services that are needed. Dana oversees a patient’s care throughout their hospital stay, ensuring needs are met and facilitating smooth transitions to the next level of care.

   This job may be a thankless job to many, but Dana is a vital part of our health care team. Her job is very important; she helps ensure that patients are admitted for the proper amount of time to receive necessary care and do not get readmitted upon discharge. Dana fights for her patients and always makes sure the end goal is what the patient needs. Sometimes insurance does not know best. Dana goes above and beyond and is an extraordinary asset to Ray County Hospital and Healthcare.

   Kaitlyn McKinney, R.N., Obstetrics, MU Health Care-Capital Region Medical Center

   Kaitlyn is an amazing nurse. She strives daily to make sure her patients are not only taken care of but also have the best possible experience when bringing their sweet baby into the world. She is a great team player and always just a phone call away when we need extra help. On busy days, she makes sure to ask others if they need any assistance and jumps in whenever needed. I love having a nurse like Kaitlyn on my team because she is dependable and trustworthy. Our patients are lucky to have her as their nurse.

   Erin Lewis, R.N., Mercy St. Louis

   Erin Lewis is the kindest person. Erin would do anything for anybody and everything for those she cares for. There is not a task she would not help you complete. She is motivated by her religion, navigated by her heart and is able to provide patient care with knowledge that cannot be put into words. She has four beautiful girls, is active in her church and still gives 110% at work. I have never seen her not wearing a smile.

   There is an ease you feel when working beside her. I would trust her with my life. I would trust her to care for any of my family members. Erin Lewis is a blessing to the nursing community. Whenever you need help, she is the first to be there. I am constantly learning from her. She embodies what it is to be a good nurse and inspires those around her to provide better patient care. I am nominating Erin because she deserves to be recognized for her devotion to the medical field.

   Jeannette Hickey, Professional Practice Nurse Educator, Progress West Hospital

   Jeannette Hickey’s compassion extends far beyond the patients she has cared for throughout her nursing career. She began as a labor and delivery nurse, supporting families welcoming new life. But within that role, she discovered a deeper calling — supporting families facing heartbreaking loss. Recognizing this need, Jeannette became a beacon of comfort, creating resources and educating staff on providing empathetic care. She even used her own funds to purchase tangible keepsakes for grieving families.

   Today, as a nurse educator of women’s services at Progress West Hospital in O’Fallon, Mo., Jeannette is deeply committed to ensuring staff delivers the most current, evidence-based care, and she continuously mentors and uplifts those around her. Beyond her role, she is the co-founder of a nonprofit dedicated to supporting families through pregnancy and infant loss. Her intelligence, generosity and leadership have touched countless lives. Jeannette is the embodiment of selflessness and deserves recognition as a Champion of Care.

   Carmen Bartolotta, Vice President/COO, Missouri Baptist Sullivan Hospital

   Carmen is a champion for Missouri Baptist Sullivan Hospital. Carmen has worked at our facility for more than 28 years. Her mark of champion comes in her above-and-beyond compassion for the patients. A recent example includes a Friday afternoon, when she stayed late to work on a supply needed for a surgery to occur. Carmen also eagerly took on the task of helping the patient and the team, accessing many resources to make the experience extraordinary for the patient.

   Another example was the work she did to find resources for a difficult reoccurring behavioral health patient. Carmen made it her mission to ensure we prepared to care for the patient should they come to our facility, but also to ensure and find resources to provide the most appropriate placement of care. In the midst of Carmen’s daily rounding, staff have commented that it’s not uncommon for Carmen, even in her heels, to grab a mop and show support. Carmen lives out the values of Respect, Excellence, Safety, Kindness and Teamwork. One Team!

   Jane Young, Chief Nursing Officer, Samaritan Hospital-Macon

   Jane has dedicated her life (more than 40 years at Samaritan Hospital) to the community, hospital, staff and most of all, her patients. Compassionate and caring, she will work nonstop to ensure her patients receive the best care and have full knowledge of their situation. When it comes to her staff, she is never too busy to answer questions, have a chat, take calls, cover a shift in any department or research anything that will help a situation.

   A true example of selflessness, Jane is highly respected and a wealth of knowledge. She always puts the needs of patients and staff before her own. Jane is the type of leader and human that we should all strive to be. As a Champion of Care, Jane uses her vast experience and knowledge and will go into battle to ensure that her patients receive compassionate care, with the best possible outcome, and will follow up with them. But she is not just a champion for her patients; she also makes sure her staff has all they need to take care of their patients.

   Frances “Fran” Craver, ER Charge Nurse, Western Missouri Medical Center

   Kindness comes naturally to exceptional people, which is Fran, and is consistent in how they treat, think about and speak to others. Fran is a genuine person, and it comes from a sensitive place. Fran accepts that life is always going to bring challenges and is aware that without a sense of composure, it is too easy to allow conflict in situations and relationships to unnerve them.

   Fran has that capability and shows tremendous amounts of compassion when working in the emergency department. There is nothing Fran wouldn’t do to help, and this loving approach is taken into every area of their life from careers to parenting, to helping friends in need. Fran is the most down-to-earth person who would do anything to help others. Fran deserves to be recognized as a beautiful, kind human being who brings rays of sunshine, no matter what the situation is.

   Karen Caldwell, Assistant Chief Nursing Officer, Western Missouri Medical Center

   Karen exemplifies what it means to be a Champion of Care. She’s been a dedicated nurse to Western Missouri Medical Center for 28 years. She is willing to do what she asks of others. When I was a new manager struggling through many challenges, she was so supportive and never minded helping on the floor with me when we were short staffed. She’s been supportive and empowering in developing staff into high performers.

   In rural health, the staff are the team for codes, rapid response and IV. Karen has led us to become competent and confident as the leaders and participants of these teams. We have strong, developed staff who do an excellent job of recognizing emergencies and implementing the processes. Karen has a way of motivating people by using their feedback to improve processes and is willing to try their suggestions. We lead by staff-driven changes. Karen has helped to develop this culture. Being a part of this team is something to cherish. There isn’t a more deserving person.

   Allison Foster, SANE Nurse, Lake Regional Health System

   Allison Foster, R.N., has a true passion for others. Serving as the only SANE/forensic nurse currently at Lake Regional Health System in Osage Beach, Mo., she dedicates her days to serving patients who are experiencing traumatic moments. Specializing in working with sexual assault victims, she works closely with local law enforcement and county prosecuting attorneys to provide documented evidence to secure timely convictions. Sexual assault victims come in a wide variety of ages, including men, women and children.

   Allison shows dignity and respect to every patient during their traumatic recovery process. She provides each patient with resources and tools to begin the healing process. Allison also is currently enrolled in the MU advanced practice nursing program to become a nurse practitioner. She plans to use her degree to better serve assault victims in the Lake area community. Allison is a true Champion of Care. Her dedication to victims and their families is unwavering.

   Nicole Snowdell, R.N., Ste. Genevieve County Memorial Hospital

   Nicole is an amazing nurse and team leader. She serves as house supervisor and role model for the team. Her compassion for our patients and their families is unconditional. She goes above and beyond in her daily workload to provide high-quality care for our patients. She also helps to educate nurses and CNAs to ensure processes are being followed to promote the best outcomes. She promotes and provides the highest quality care and encourages bedside reports to include the patients in their plan of care. Her critical thinking skills and willingness to help is something I can always expect from her, and she leads by example, pulling the rest of the staff toward excellence along with her. When she is here, I know our patients are being well cared for.

   Nathan Cantwell, Director of TCU/CMU/IC, Freeman Health System

   Nathan is a great leader and takes pride in his work and his team. Nathan sets a great example for those around him through servant leadership. He is willing to do any task that his team would be asked to do, and he does it with a smile on his face. Nathan is willing to assist with transportation in the event of bad weather to ensure staff are able to get to work and ultimately care for our patients. Nathan strives to build teams that focus on quality of care and providing the most individualized and humanistic experiences to our patients while they are in a vulnerable state. Lastly, Nathan lives up to his mission to have the greatest impact on the greatest number of people. We are thankful you are on our team and for being the blessing those around you are praying for!

   Jeanee Kennedy, Chief Nursing Officer, Freeman Health System

   Jeanee Kennedy embodies the very best of health care through her unwavering compassion for our community, her passion for improving their health and her commitment to nursing. As chief nursing officer at Freeman Health System in Joplin, Mo., she empowers, encourages and inspires our nursing division daily through her strong leadership. She consistently displays compassion in her work and skillfully leads the entire nursing division through good and bad. During a recent severe weather storm, Jeanee ensured we had the staff needed to care for our patients, prioritizing both safety and morale. She celebrated those who stayed by organizing different events during the week, such as a popcorn party and a pancake breakfast. Her leadership, kindness, and dedication to her team and community make her a true Champion of Care!

   Samantha (Sam) Kintner, LPN, Ozarks Healthcare

   Samantha (Sam) Kintner, LPN, is a true Champion of Care, bringing compassion, dedication and ingenuity to her patients at Ozarks Healthcare’s Med/Surg department. When faced with a unique patient challenge, Sam went above and beyond to ensure comfort and trust. While caring for a paralyzed patient who resisted medications, Sam took the time to listen, understand and adapt — learning that something as simple as Dr. Pepper made a difference in his care. Through patience and kindness, she became the only nurse able to consistently administer his medications, significantly improving his well-being. Beyond medical care, Sam prioritized joy and dignity, even arranging a special trip to the hospital’s main entrance to bring her patient a sense of connection. Her commitment embodies the spirit of nursing, making her an extraordinary caregiver and a true Champion of Care.

2. Nursing TeamsToggle Panel

   Nurse Residency Program, Bothwell Regional Health Center

   A new nurse’s first year can be daunting. At Bothwell Regional Health Center in Sedalia, Mo., the nurse residency program transforms uncertainty into confidence. Led by Megan Elwood and Lesley Jackson, the program goes beyond orientation. Through personal relationships, hands-on experience, mentorship and virtual reality simulations, nurses build critical thinking skills and grow. Since January 2023, 37 nurse residents have completed the program, with an 83% retention rate. Twelve began as nurse interns, reflecting the program’s commitment to growth. Intern participation has increased by 64% since last fall, with 14 current participants.

   One nurse resident, Lexi, said this about the program: “Nursing is scary. Lives are in your hands and things can get messy. Knowing we have the support of our group and other nurses means a lot to our confidence.” The program strengthens Bothwell’s workforce, ensuring nurses are prepared to provide exceptional care and contribute to sustaining quality health care in our rural community.

   Emergency Department, Mercy Hospital Carthage

   They consistently provide high-quality, compassionate care, treating patients with dignity, respect and kindness. They prioritize the physical, emotional and mental well-being of those they serve. They show a relentless commitment to their duties, often going beyond the job description to ensure a positive patient experience. Their hard work and perseverance inspire those around them. They excel in creating an environment of trust, mutual respect and collaboration. Whether it’s a team effort or individual initiative, they help bring out the best in everyone they work with. This team leads by example, often introducing new ideas, methods, or processes that improve work efficiency, enhance patient care and safety, and overall hospital operations.

   Labor and Delivery Nursing Team, MU Health Care

   I would like to nominate the Labor and Delivery Nursing team for their unwavering dedication, can-do attitude and exceptional teamwork. I’ve had the privilege of working with them in various capacities and they consistently set a high standard for patient care. They always do what’s best for patients and are outstanding team players. Despite being a specialty service, they go above and beyond, volunteering, supporting patient advocacy initiatives and even floating to other units when needed. Recently, I experienced their care personally when my sister gave birth and faced complications. Her nursing team was exceptional in advocating for her and supporting our family. This team has truly inspired me, and I hope to join them one day once my nursing journey is complete. Their collaboration and commitment to patient care are remarkable. I am grateful for all they do.

   Women’s Health Unit (OB Inpatient), Ste. Genevieve County Memorial Hospital

   I am nominating the co-workers at Ste. Genevieve County Memorial Hospital Inpatient OB Unit for their tireless dedication to providing the best care to our laboring mothers, new infants and gynecology patients. The team has worked hard to promote a natural course of labor, utilizing “Spinning Babies” techniques, encouraging ambulation, use of the yoga ball and providing a lot of patient education.

   Team members embrace intermittent monitoring as the patient’s condition allows. Working hand in hand with our obstetricians, the overall communication on the unit has greatly improved. Team collaboration has facilitated positive outcomes for some serious events. Their diligence has led to a decrease in primary cesarean sections (for the year 2024, the NTSV rate was 12%). I am proud to be able to work with this team!

   Obstetrics Department, Parkland Health Center

   Parkland Health Center’s Obstetrics department strives to provide high-quality care to their rural community. In 2024, they were recognized by U.S. News & World Report for Best Hospital for Maternity Care. With MHA initiatives, they strive for sustained outcomes. For the AIM collaborative, they obtained 90% for timely treatment for persistent severe hypertension. Through the SUD NAS collaborative, they have decreased newborn transfers to a higher level of care through Eat, Sleep and Console. They also achieved the Cribs for Kids Gold Certification for Safe Sleep.

   The staff have recognized their contribution by furthering their education. Around 23% of their staff have completed spinning classes. In addition, 43% of their staff obtained their certification in lactation consultation. This improved the exclusive breastfeeding rate from 32% to 57%. The entire staff received multiple nominations from patients for the DAISY Award. This led to their entire team winning the DAISY Award!

   Hyperbaric and Wound Treatment Center, Mercy

   They provide the best, most compassionate care, as shown in comments like: “The center is truly an amazing place, about perfect is a better description,” “This clinic is one all other clinics should aspire to become,” “I was full of anxiety before this visit. I left much calmer,” “If all the hospital/medical experiences could be as good as this office, it would be excellent,” and “We see many different practices and this staff is exceptional. This one is in a class all by itself.”

   Patients are known personally, and staff spend hours coordinating to get care and supplies for them. They always are ready to help in any way, whether it be sitting quietly, providing resources, giving a bath or reassuring patients. I’ve seen nurses spend entire hyperbaric oxygen therapy treatments talking patients through anxiety. Patients come back just to say hi, check on staff and show off their progress. This clinic doesn’t feel like a clinic; it feels like a gathering of friends. I’m truly honored to be in the presence of this care team.

3. Health Care WorkersToggle Panel

   Taren Walton, Security Officer, SSM Health DePaul Hospital-St. Louis

   Taren Walton has served SSM Health DePaul Hospital-St. Louis for more than 14 years with unmatched professionalism, care and consistency. She is frequently praised by patients, providers and staff for how she lives out our mission — always going above and beyond to support others. Whether she’s responding to an urgent situation or quietly checking on a colleague, Taren brings compassion to every shift. Her passion for helping people in crisis inspired her to found Helping Hurting Hearts Ministries, a nonprofit supporting survivors of domestic and sexual violence. She’s personally helped more than 200 women — including SSM staff — access shelter, resources and hope. She recently provided a hotel stay to a new employee escaping abuse and filled a colleague’s refrigerator after storm damage. Taren was promoted to corporal in April 2025. She’s not only a protector — she’s a guide, a lifeline and a true Champion of Care.

   Hilary Taylor, Director of Radiology, Carroll County Memorial Hospital

   Hilary Taylor embodies the very best of health care, going above and beyond to care for her patients and community. Her quick thinking prevented a catastrophe when she recognized something was wrong during a routine phone call. Seeking immediate help, she ensured EMS responded, ultimately uncovering a dangerous gas leak and a stroke in progress. Her dedication extends beyond emergencies. Hilary’s compassionate care in the radiology department changes patients’ lives. She provides exceptional support during breast cancer diagnoses, ensuring timely follow-up, advocating for necessary care and offering unwavering guidance. One patient shared, “I believe I had the best care and advice anyone could ask for from Hilary and the radiology department.” The patient was so moved by Hilary’s actions, she brought cookies as a thank you for the whole staff on the eve of her breast cancer surgery. Hilary isn’t just a radiologic technologist; she’s a lifeline, an advocate and a true Champion of Care.

   Jordan Pasley, Physical Therapy Assistant, Ozarks Healthcare

   Jordan Pasley’s dedication to patient safety and care goes above and beyond. Noticing that many of the Med/Surg floor’s chair alarms were nonfunctioning, she took it upon herself to repair and organize them. During slower moments in the day, she located alarms, set them to the safest settings and bundled cords for easy access — helping reduce fall risks and making patient transfers safer. In addition, Jordan improved communication for acute orthopedic patients by creating a clear, professional signage system. Now, staff can easily identify a patient’s procedure, weight-bearing status and necessary precautions, ensuring safer, more informed care. Her proactive approach and commitment to patient safety make her a true Champion of Care.

   Erika Hoth, Patient Safety Assistant, Ozarks Healthcare

   During one of the hardest moments a family could face, Erika Hoth, patient safety assistant, became a source of comfort and light. A security officer shared how his mother-in-law, recently placed in hospice, was struggling with her hospital stay. Erika, described as a “secret weapon” in times of distress, stepped in with unwavering compassion.

   She held the patient’s hand, offering soothing words when agitation set in. She wasn’t just a caregiver — she became a trusted friend to the family, easing their burden in big and small ways. She fetched drinks, shared laughter and stayed by their side even after her shift ended. Erika’s care was genuine, written all over her face in every moment she spent with them. In a time of overwhelming stress, she provided more than assistance — she gave peace. Her kindness and dedication make her a true Champion of Care.

   Charli Roberts, Ultrasound Technician, Ozarks Healthcare

   Charli Roberts found her calling as an ultrasound technician earlier than most — not through school, but through personal experience. Diagnosed with Wilms tumor kidney cancer at age 3, she spent much of her childhood undergoing ultrasounds. The compassionate care she received from her technicians inspired her to pursue the same path. Charli overcame multiple surgeries to correct a leg-length difference caused by hemihypertrophy, all while maintaining an indomitable spirit — both on the basketball court and in life.

   Her passion for health care led her to Ozarks Healthcare in West Plains, Mo., where she’s worked for five years. While many associate ultrasound with pregnancy, Charli’s expertise spans the entire body — scanning hearts, veins, arteries and organs. Her deep understanding of patient experiences allows her to connect with those she serves in a uniquely personal way. Charli doesn’t just perform scans — she provides comfort, empathy and care, making her a true Champion of Care.

   Ashley Scott, Licensed Clinical Social Worker, Jefferson City Medical Group

   Ashley Scott has been dedicated to providing mental health services through Jefferson City Medical Group for several years. Her ability to create a rapport with her clients and support them during their time of need is unmatched. The compassion she shows her clients and those she works with definitely does not go unnoticed, as she has created an atmosphere of acceptance at the JCMG Center for Well-Being.

   Recently, Ashley has assisted with revitalizing the mental health services offered by spearheading the recruitment and onboarding of two additional mental health providers. Bringing additional mental health services to central Missouri will provide relief for our community as the need for services has increased post-COVID. Needless to say, she has made a positive impact on not only our organization, but also the community. Her passion for quality mental health services is inspiring.

   Diane Ware, Director of Respiratory Therapy and Cardiopulmonary Rehab, Hermann Area District Hospital

   Diane embodies the title of Champion of Care daily in her role as director of respiratory therapy, sleep medicine and cardiopulmonary rehab. Diane took it upon herself to open up pulmonary rehab for our critical access hospital this year, for the purpose of providing our community with exceptional care for respiratory diseases. She spent countless hours doing research, finding grants, attending seminars and classes, all while still continuing to lead her team effectively.

   She never stops working to become better for herself, her loved ones, her co-workers and her community. She assists with emergency preparedness situations to help co-workers gain the experience needed when big situations may arise in our small hospital. Diane is currently working on her PALS certification so she can train others on how to manage critically ill infants. Her diligent work is compelling. It is an honor to have her on our team here at Hermann Area District Hospital.

   Crista Parker, Occupational Therapist, Mizzou Therapy Services/MU Health Care

   After a year of doctor visits, X-rays, MRIs, medication changes and various braces, I was referred to Crista Parker, occupational therapist. I was expecting another failed therapy session, but I was surprised. Crista found the root of my problem on Day 1. After six visits, I finally have improvement! Crista not only showed me exercises and how to wrap my finger, but she also educated me along the way. While most health care workers just told me how to correct the problem, Crista taught me the “why.” This helped tremendously when doing stretches at home as I now understood why I was doing the stretches. We also enjoy a few laughs during our therapy sessions. I am forever thankful for Crista!

   Jamie Gabriel, Environmental Services Lead, Mosaic Medical Center-Albany

   Jamie Gabriel is someone everyone should know. She is loved by her co-workers and the community she cares for. Jamie grew up in the small town she serves and has overcome numerous personal obstacles to reach the life and success that she has now. She demonstrates that life is truly what you make of it. Jamie understands the importance of the role she plays in her work life. She tells everyone that EVS is on the front line of fighting infections and keeping patients safe. They are, and she does her part brilliantly, but more than that, she takes pride in teamwork and caring for others.

   She is a ray of sunshine. You will find her singing and dancing when she works, visiting with patients and telling daily jokes in huddles. She is the first to show up when things go wrong, the first to volunteer to cover her co-workers and the first to lend a hand when needed. She is always “present” in everything she does. She has a laugh that everyone recognizes. She just makes you smile deep down.

   Stephanie Dehner, Public Relations/Foundation, Lake Regional Health System

   Stephanie Dehner goes above and beyond in advocating for care for patients. Stephanie wrought it upon herself to connect with Breast Cancer Foundation of the Ozarks to provide free screenings at Lake Regional in Lebanon, Mo., to uninsured and underinsured women in Laclede County. At the time, that was as far as BCFO’s service area covered. Stephanie lobbied and provided resources to encourage BCFO’s coverage area to include Miller, Camden and Morgan counties, thus getting approved by the BCFO to cover women who received services at Lake Regional Imaging Center. Now, more women in mid-Missouri can afford to get their recommended screening mammograms.

   Additionally, Stephanie has championed four additional blood drive locations at Lake Regional Health System to make sure more blood products are available in our area. Lake Regional moved up four spots to Top 4 in the Community Blood Center of the Ozarks’ ranking of Top Blood Donations for 2024 in health care settings. Stephanie truly is a Champion of Care for all patients!

   Emily Stanfield, Materials Management, Ste. Genevieve County Memorial Hospital

   Emily pays attention to detail! She makes sure we always have adequate supplies for the OR. If there is a shortage or a discontinued item, she takes no time to find a solution. She always goes above and beyond! We are grateful for her and her ability to adapt to different situations.

   Jillynne Geile, Central Sterile Coordinator, Ste. Genevieve County Memorial Hospital

   Jillynne Geile is a dedicated and hardworking member of the OR team at Ste. Genevieve County Memorial Hospital. She consistently goes above and beyond her role, managing inventory, tracking expiration dates and budgeting for the department. In addition to her daily responsibilities, she takes extra on-call shifts, coordinates with reps and studies for additional certifications to expand her knowledge.

   Her work is always precise, clean and organized. Despite handling more than one person should, she never wavers in her commitment, showing up each day with a smile and a strong work ethic. She never calls out, even when she isn’t feeling her best, and always ensures her team stays on track by offering a helping hand. Her dedication, willingness to learn and exceptional contributions make her a perfect nominee for this award.

   Julie Roehrs, Risk and Regulatory Affairs Professional, MU Health Care

   Julie is the backbone of the risk and regulatory department. She embodies the true spirit of champion as she fiercely defends patient rights and advocates for regulatory compliance. Julie works hard to communicate with patients and families regarding their claims and adjustment requests. Additionally, Julie is the first one to call whenever there’s an impossible problem. She always finds an answer even when there is none.

   Julie has not only practiced as a nurse for many years specifically working in the ICU, but she also went on to obtain her Juris Doctor and became an attorney to further her knowledge to become the best advocate she could be. She is truly invaluable to our organization. Her work often goes unrecognized as it’s often in the background, but we’re truly better as an organization with her in it.

   Shannon Sites, Activities Director/Certified Nursing Assistant, Salem Memorial Hospital

   With her infectious smile, Shannon is a bright spot in the day of all the patients, families and fellow employees. She always has a smile or a kind word for everyone who she comes across. Shannon has dedicated her last 32 years in the care of others as a certified nursing assistant and activities director. She is always doing things to make the lives of patients better. Just the other day, she was singing hymnals to a patient who needed some encouragement.

4. Health Care TeamsToggle Panel

   Mental Health Treatment Team, VA St. Louis Health Care System

   This team exemplifies excellence in compassionate, life-changing care for veterans facing PTSD, depression, substance use disorders and suicidal ideation. This dedicated team of nurses, psychiatrists, psychologists, social workers and peer support specialists works tirelessly across inpatient, outpatient and residential treatment programs to restore veterans’ quality of life. Their evidence-based approach ensures that veterans receive integrated mental and physical health care.

   Nurses provide compassionate bedside support, social workers connect veterans to critical resources, and psychiatrists and psychologists develop individualized treatment plans. Their commitment extends beyond clinical care, advocating for veterans, reducing stigma and enhancing access to lifesaving services. Through teamwork and unwavering dedication, this team saves lives, rebuilds families and restores hope. For their exceptional service to those who served, they are heroes to heroes and true Champions of Care.

   NICU Chronic Lung Disease Reduction Team, Saint Francis Medical Center

   The NICU team at Saint Francis Medical Center in Cape Girardeau, Mo., set out to provide exceptional care for the most vulnerable patients the hospital serves by creating an aim to reduce the occurrence of chronic lung disease. The team developed, implemented and ran a full-scale quality improvement project surrounding reduction of oxygen days to reduce chronic lung disease in their patients.

   They created five bundles to include process and treatment changes. Improvements within the five bundles centered on a concept of Oxygen With Love (OWL), which takes a holistic approach to oxygen delivery to the neonate from Day 1 of life. Since implementation, the NICU team has reduced oxygen days from 36% to 18.27% of patient days and further reduced the average NICU length of stay by 2.3 days/admission. Overall Saint Francis Level III NICU reduced the chronic lung disease rate by 8.2%, thus providing better outcomes for the tiniest patients.

   Quality Resources Case Management Team, University Health

   As the manager for patient advocacy and engagement at University Health in Kansas City, Mo., I am honored to nominate the Quality Resources Case Management team as Champions of Care. Being housed in the QR department offers me a clear view of their teamwork, caring, compassion and quest for continuous improvement. Team members provide education to their patients in order to ensure patients understand their diagnosis and medications. The team also assists patients with obtaining prescribed medications, setting up home health, assuring that durable medical equipment supplies such as oxygen are available in the home, setting up follow-up appointments and arranging for care conferences.

   Once patients are discharged, the case managers call their patients to assure they have no further needs. I can honestly say in watching this team work their magic, I witness daily the heartfelt kindness with which they carry out their duties. They are true advocates for their patients and amazing co-workers who support one another in their mission to provide excellence in care.

   Trauma Team, Saint Francis Medical Center

   Located in the small town of Cape Girardeau, Mo., just off Interstate 55, is a designated Level III trauma center within the Saint Francis Healthcare System. This center serves a population of 715,000 across five states and is the only trauma center located between St. Louis and Memphis, Tenn., with an annual trauma activation volume of 898 cases.

   In January, this trauma center treated a Level I trauma patient, allowing the entire team to collaborate effectively and demonstrate the lifesaving capabilities that this ministry consistently offers. This occasion provided an invaluable opportunity to save a young life, showcasing the God-given talents of a multidisciplinary team that included experts from vascular, interventional radiology, trauma, emergency and surgery.

   Inpatient Customer Service Champion Task Force, Saint Francis Medical Center

   This multidisciplinary team consists of individuals from Med/Surg nursing areas, ED, ICU, Pre-Op, PACU, NICU, OB, EVS, Lab, PT/OT/ST, and RT. The group is passionate and dedicated to improving the patient experience and are examples to their individual teams and the ministry as a whole. In the past year, the team has done work around general communication, bedside report, nurse/provider rounds, updating communication boards, teamwork, throughput/wait times and wayfinding.

   Since the group was formed in 2023, we have seen an increase in several HCAHP questions including recommending the hospital (increase from rank of 78 during calendar year 2023 to rank of 84 during calendar year 2024). There is a lot of work still left to be done, but this group is up for the challenge. The next large initiative was to implement MyChart Bedside as another communication tool for patients by April 2025.

   Stroke Program, Cox Barton County Hospital

   Cox Barton County Hospital, a 25-bed critical access facility in Lamar, Mo., achieved Level III Stroke Center designation in 2022, becoming one of only 29 hospitals statewide to receive this honor. This accomplishment resulted from a collaborative effort led by Dr. Jeremy Sturgell and Judy Good, R.N., engaging all hospital departments to enhance rapid assessment and treatment of stroke patients.

   Implementing a bundled imaging protocol, including CT and CTA, along with improved care coordination and team education, has significantly streamlined processes and improved patient outcomes. As a designated stroke center, Cox Barton serves Barton and surrounding counties, allowing patients to receive initial care and rehabilitation locally. The success of the program led to Cox Barton County Hospital being invited to the International Stroke Conference in 2025. The team’s unwavering commitment to advancing stroke care exemplifies the profound impact rural hospitals can have on community health.

   Length of Stay Reduction Project, Saint Francis Medical Center

   Saint Francis Medical Center has seen an overall improvement in the length of stay due to a multidisciplinary focus. With a strategic initiative related to appropriate admission status, we have seen a 39% decrease in observation discharges since November 2023. As of November 2024, our performance is 9% above the Missouri average, in comparison to 64% in November 2023.

   Our strategic goals include decreasing overall average length of stay for observation status, with a baseline of 41.04 hours for fiscal year 2025 and a target of 36 hours. Fiscal year to date, SFMC is averaging 34.4 hours. We are meeting our obstetrics-perfusion ratio goal of 15%, which was a 52% reduction from baseline fiscal year 2024. Implementing operational efficiencies such as strategic focus on patient admission status criteria, daily interdisciplinary rounds on all patients, including observation, as well as complex patient reviews has positively impacted our organizational financial goal of a 3% operating margin, while remaining under CMS’ readmission rate benchmark.

   Materials Management/Central Supply Department, Salem Memorial Hospital

   I would like to nominate my staff in the Materials Management/Central Supply department at Salem Memorial Hospital. Central Supply is often one of the unsung heroes in health care, ensuring that everything runs smoothly behind the scenes, and my team, although a very small team, is no exception. My staff members include Shawn Pryor (FT receiving clerk), Lisa Green (PT storeroom clerk), Amber Price (PRN storeroom clerk) and Marie Thompson (PRN storeroom clerk).

   They are each very careful when pulling and delivering critical supplies, especially during challenging times. There is no doubt their attention to detail improves patient care even though they never meet the patients. To most, their efforts probably go unnoticed, but I am constantly seeing them, and I do my best to let them know they are appreciated. I wanted to take the extra step of submitting them for recognition in this way so they could feel special and be able to celebrate the vital roles they play each day.

   Rehab Team, Salem Memorial Hospital

   Every day, our rehab team makes a meaningful difference by guiding patients toward greater strength, mobility and independence. Their expertise, encouragement and personalized care plans lead to visible progress — whether it’s a patient taking their first steps after surgery or regaining the ability to perform daily tasks. These milestones are a direct result of the team’s unwavering dedication and hands-on support.

   What truly sets our rehab team apart is their ability to make patients feel like family. They build relationships, offering comfort, motivation and genuine care every step of the way. Their kindness and encouragement create an environment where patients feel supported and empowered to keep pushing forward. Through their skill, compassion and teamwork, the rehab team continues to transform lives. Their impact is felt not only in the progress their patients make but also in the trust and gratitude they inspire.

   Behavioral Health Team, Mercy Hospital South-Hyland Behavioral Health Center

   The staff do a fantastic job providing mental, physical and emotional health care to the patients who enter Hyland Behavioral Health Center in St. Louis. This team is one of the best teams I have had the privilege of working with since becoming a nurse. Patients return to Hyland when they need help time after time because the staff have built such an amazing rapport with these patients.

   Patients know without a doubt that they can return to Hyland for the care and support they need when they are suffering from a mental health crisis. Numerous times, I have witnessed staff rearrange their personal lives to help out the patients and staff at this facility. Staffing shortages occur at all hospitals, but this team will drop what they are doing and come in to cover this facility when they are asked for extra time. This team seeks out donations of clothing and frequently brings in items to donate to homeless patients who often come in with nothing more than the clothes they are wearing.

   OB-GYN Team, Missouri Highlands Health Care

   Missouri Highlands Health Care OB-GYN care team has been through a lot of changes in the last two years, but the care they give to their patients has not been affected by these changes. They serve seven counties in southeast Missouri where there are limited resources and limited hospital coverage due to being in a health care desert. There have been clinic closures, hospital closures and changes in the availability of women’s health care in the area and the Missouri Highlands Women’s Clinic has taken on many of those patients.

   They have such a wonderful, caring team that you can tell they love what they do and the people they care for. They have team members dedicated to helping patients find and connect to resources through a community health worker and care manager with the Rural Maternity and Obstetrics Management Strategies grant. They meet with each newly pregnant patient to ensure the best start to the pregnancy, as well as offer Teladoc appointments for the high-risk patients who would have had to travel three-plus hours without this option. They truly care about the patients.

   Employee Occupational Health and Wellness Team, St. Louis VA Medical Center

   I am honored to nominate the Employee Occupational Health and Wellness team at the VA for the Champions of Care recognition. This outstanding team exemplifies dedication, expertise, and an unwavering commitment to the health and well-being of VA employees, ensuring that those who serve our nation’s veterans receive the best possible support.

   Throughout the past year, this team has gone above and beyond in delivering exceptional occupational health services, while demonstrating remarkable compassion, responsiveness and clinical excellence. Whether navigating complex workplace health challenges, implementing proactive wellness initiatives or providing critical medical evaluations, their efforts directly impact the safety and resilience of our workforce. Their collaborative spirit, innovative problem-solving and commitment to continuous improvement make them true Champions of Care.

   Mobile Integrated Health, Citizens Memorial Hospital

   This small but mighty team, established in July 2023, has completed more than a thousand visits for 237 patients. Mobile Integrated Health began with a coordinator and two paramedics and has grown to include two specialty care resources in the areas of perinatal behavioral health. The MIH team provides in-home services for those patients who are homebound but are not eligible for home health.

   Here’s just one example: A patient was sleeping in a recliner because her wheelchair would not fit through the hallways of her home. MIH went to the patient’s home and hosted a virtual visit with her provider. This allowed MIH to get the patient a walker so she could once again navigate through her home. For MIH, it’s about whole-person care. Whether it’s addressing food insecurity, assisting navigation of a complex health care system, or providing education and resources, the MIH team is dedicated to meeting people where they are — providing support and clinical intervention with respect and dignity.

   Radiology, Western Missouri Medical Center

   Everyone in radiology is always willing to do whatever needs to be done to care for a patient. No matter when you contact them to get a patient seen — often, it’s the same day — they will make it happen, and they do it all with a smile on their face. They don’t grumble about how busy they are or how many patients they’ve had to add to the schedule that day. They just say, “send them over, and we will get them seen.” This team deserves to be recognized for their hard work.

   OPAT IV Antibiotics, Mercy Hospital Springfield

   This group of professionals consistently demonstrates extraordinary dedication to patient care, often going above and beyond what is expected of them. The OPAT IV team is composed of individuals who routinely extend their roles to ensure that patients are not only receiving excellent clinical care, but also the support they need to navigate complex health care systems.

   They assist with securing appointments, provide guidance with insurance issues and, just as importantly, take the time to listen to patients when they need someone to hear them. They show loyalty, hard work and dedication to Mercy that is truly remarkable. It is an honor to work alongside such a talented and caring team, and I wholeheartedly believe that they deserve recognition for their outstanding contributions.

   Hospital Staff, Ray County Hospital and Healthcare

   The team at Ray County Hospital and Healthcare in Richmond, Mo., exemplifies Champions of Care. The yearlong Epic EHR implementation required countless hours of preparation, training and collaboration. This shift transformed patient care and has forever changed the way RCHH cares for our patients. Go-live began at 1:30 a.m. Feb. 2. Clinical and ancillary staff remained calm and compassionate, ensuring patient care was never compromised. EVS and nutrition staff boosted morale with energy carts, “Swig”-inspired drinks and a Super Bowl tailgate lunch.

   Administration staff stayed overnight to support teams, fostering a culture of teamwork and dedication and prioritized staff well-being with chair massages, helping staff relax and recharge. The hospital adopted an all-hands-on-deck approach, quickly adapting to new workflows and processes. Now, patients in Richmond, Mo., experience top-tier care without traveling far from home. RCHH is powered by people who put patients first, true Champions of Care.

   OB, OR, ER, Medical/Surgical, House Supervisor, Medical Staff, CRNA, Radiology, Blood Bank, Lab, Environmental Services, Administration, Ste. Genevieve County Memorial Hospital

   A patient felt the efforts of multiple individual teams coming together to care for her. The health care workers demonstrated cohesiveness and collaboration to meet our mission of putting people first by providing excellent, personalized and compassionate health care. She wrote a card titled, “Simply Grateful.”

   She wrote, “I really wish I could find the words to perfectly express how extremely grateful and thankful I am for each and every one of you. My baby and I are alive and doing so well thanks to all of you and your quick and amazing skills. No amount of “thank you’s” will fully express my gratitude for all of you. I didn’t expect all of that craziness would unfold when I entered the ER that night. But each and every one of you did your absolute best, and I am still here to talk about it! Never stop being such amazing health care workers, our heroes!”